Shipping & Payment Information
At Heizel Lingerie we strive to provide a smooth, secure, and enjoyable shopping experience.
Shipping
We offer shipping within Europe and internationally.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Delivery Time
Please note that delivery times may vary depending on your location, courier service, or customs procedures.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
Returns & Exchanges
Due to hygiene reasons, lingerie items cannot be returned or exchanged unless the item is damaged or incorrect.
If you receive a defective or incorrect item, please contact us within 48 hours after receiving your order.
Payments
We accept secure payments through trusted payment providers, including:
All payments are processed securely to ensure your personal information is protected.
Contact
If you have any questions about your order, shipping, or payment, feel free to contact us.
Our team will be happy to assist you.
